How do I sign up for bus delays and cancellations?

A.  STWDSTS offers a Subscription Service that will notify you via e-mail when your child’s bus has been cancelled or delayed.


How do I opt my student out of bus transportation?

A.   Please complete the Opt-Out form if your child is eligible for transportation but will not require transportation services this year.

Please note that you can opt back in for transportation by calling 519-824-4119.

How long does it take to set up busing for my student?

A.  If you are new to the area or have recently moved, please contact your school to register your child or to change your address. Student Transportation does not amend or change student information over the phone for security reasons. New students will not receive transportation arrangements until they are registered at their home school. Please note that it could take up to three days for transportation to be arranged.

Can my student ride a bus?

A. Based on the eligibility policy of the Board where the student attends school, STWDSTS will arrange transportation to/from the student’s primary address unless otherwise notified by the school or parent/guardian.  To find out if your child is eligible for the bus, please click HERE.

Can I apply for courtesy transportation?

A. Due to relevant physical distancing and public health safety measures, the assignment of Courtesy transportation has been delayed indefinitely.

What school would my student attend?

A. To find out which school your child would attend, please click HERE.

My student left something on the bus, who do I contact?

A. If you know which bus company your child rides with, please contact the bus company directly.

As a parent/guardian, what are my responsibilities as related to transportation service?

A. Please click HERE for a comprehensive list of policies and responsibilities.


Who decides to cancel buses on weather days?

A.  The decision to cancel transportation is made by 6:15 a.m. in order to give all parents, bus drivers and schools sufficient notice. The decisions are based on a number of factors, including the actual weather and road conditions, as checked first-hand by designated Bus Operators in each area, weather predications made by Environment Canada, and information on road conditions from the local Road Superintendent.

For more information, visit HERE.

Where can I find inclement weather information affecting buses?

A.  Parents can check Bus Planner Web for bus cancellations and their school board website for school closures and procedures.  We offer a subscription service which will notify you via e-mail when your child’s bus has been cancelled or delayed.  Click HERE to subscribe!  Information will be posted daily on our homepage by 6:15 a.m.

For more information, visit HERE.

Who decides to close the schools on weather days?

A.  The decision to close schools resides with the school board.  Procedures, school closures and learning options can be found on your school board’s website.

Please click HERE for more information.

What Division does my student live in?

A. To find out which Division you reside in, please click HERE.


Are masks mandatory on the school bus?

A. Parents must supply their child with a face covering. A small supply of single-use masks will be available on each bus if for any reason a student may not have one.

Should I screen my student for COVID-19 before sending them on the bus?

A. Students who have symptoms associated with COVID-19 or think they have been exposed to COVID-19 are recommended to stay home and self-isolate.

Parents must screen their child for any symptoms prior to sending them to board the bus. They should visit Ontario’s COVID-19 website to determine if they need a test and where to find an assessment centre.  If a child is displaying symptoms such as coughing, fever or other obvious signs of an illness, they are recommended to stay home and self-isolate.

If a child gets sick or exhibits symptoms at school, they will not be transported on the bus after school.  Parents/guardians will be contacted to pick the student up at school.

How are the buses sanitized?

A. School vehicles should follow an enhanced cleaning protocol of disinfecting high-touch surfaces (for example, handrails, seatbacks) at least twice daily.

How are seating plans arranged on the bus?

A. Seat assignments for students will be mandatory and must be followed by the driver and enforced by the School Administration.  This is required for contact tracing.

My student is a remote learner, but they are eligible for busing. Will they be assigned to transportation?

A. No. Since the student is not attending school in person, they will not be assigned a bus seat. Since capacity on the vehicles is reduced, every seat will be assigned to someone who requires transportation to attend school.

My school shares the bus with another school. Are we getting our own buses?

A. During the planning phase, STWDSTS was able to reduce the number of student transfers during routes.  While sharing between schools within a specific board continued, the amount of sharing between school boards was reduced where viable.  With reduced ridership due to remote learning, spacing between students on the bus has improved.   In cases where there are multiple schools on board at the same time, the schools will work together to develop a plan to keep school cohorts together on board.


 STWDSTS is responsible for bus cancellations.  To find out what Division you live in, please click HERE.

For more info on school board site procedures, school closures and learning options, please click HERE.

To prepare you and your family for Inclement Weather please watch this short video.

Stay safe and stay healthy!


Busing information is now available on the Parent Portal.


Click HERE for more information about our 2021 Newsletter!