How do I sign up for bus delays and cancellations?

A.  STWDSTS offers a Subscription Service that will notify you via e-mail when your child’s bus has been cancelled or delayed.


How do I opt my student out of bus transportation?

A.   Please complete the Opt-Out form if your child is eligible for transportation but will not require transportation services this year.

Please note that you can opt back in for transportation by calling 519-824-4119.

How long does it take to set up busing for my student?

A.  If you are new to the area or have recently moved, please contact your school to register your child or to change your address. Student Transportation does not amend or change student information over the phone for security reasons. New students will not receive transportation arrangements until they are registered at their home school. Please note that it could take up to three days for transportation to be arranged.

Can my student ride a bus?

A. Based on the eligibility policy of the Board where the student attends school, STWDSTS will arrange transportation to/from the student’s primary address unless otherwise notified by the school or parent/guardian.  To find out if your child is eligible for the bus, please click HERE.

Can I apply for courtesy transportation?

A. Due to relevant physical distancing and public health safety measures, the assignment of Courtesy transportation has been delayed indefinitely.

What school would my student attend?

A. To find out which school your child would attend, please click HERE.

My student left something on the bus, who do I contact?

A. If you know which bus company your child rides with, please contact the bus company directly.

As a parent/guardian, what are my responsibilities as related to transportation service?

A. Please click HERE for a comprehensive list of policies and responsibilities.


Who decides to cancel buses on weather days?

A.  The decision to cancel transportation is made by 6:15 a.m. in order to give all parents, bus drivers and schools sufficient notice. The decisions are based on a number of factors, including the actual weather and road conditions, as checked first-hand by designated Bus Operators in each area, weather predications made by Environment Canada, and information on road conditions from the local Road Superintendent.

For more information, visit HERE.

Where can I find inclement weather information affecting buses?

A.  Parents can check Bus Planner Web for bus cancellations and their school board website for school closures and procedures.  We offer a subscription service which will notify you via e-mail when your child’s bus has been cancelled or delayed.  Click HERE to subscribe!  Information will be posted daily on our homepage by 6:15 a.m.

For more information, visit HERE.

Who decides to close the schools on weather days?

A.  The decision to close schools resides with the school board.  Procedures, school closures and learning options can be found on your school board’s website.

Please click HERE for more information.

What Division does my student live in?

A. To find out which Division you reside in, please click HERE.


For COVID-19 Information: Click Here


Click Here


If you are new to the area please ensure your child is registered at their school as Student Transportation will not be accepting new student information over the phone for security reasons.

Starting the last 2 weeks of August, you can obtain your registered child’s September busing information by creating a new account through the Parent Portal.  If you already have a Parent Portal subscription from previous years, you will be able to access your child’s September busing information during the last 2 weeks of August through your Parent Portal Subscription.

More info:  Click Here


The Annual First Rider Program is presented by the Operator’s Association each August just before school begins. It provides first time riders and their families with an introduction to school bus riding procedures and safety through a videotape presentation, a question and answer session, and a bus ride for the family. It is a free program open to both riders and children who walk to school. Registration details with dates, times and locations are provided in May to all schools and the local media.

Registration Opens Soon.  Click Here for more details!


STWDSTS has created an OPT-OUT form to assist parents and schools keep accurate records of students using the bus service.  If you do not intend to have your child use the school bus, please fill out this form.  If you require transportation in the future, you can simply reapply by contacting us.